JAKARTA —-— Dompet Dhuafa received a prestigious award at the Conference & Awarding: Leveraging Digital Innovation and Customer Experience Approach to Achieve Business Excellence event organized by SWA Media Group and Business Digest. The event took place on Tuesday (January 27, 2026) at Ballroom C, Shangri-La Hotel Jakarta.
The award was received directly by Etika Setiawanti, Director of Resources Mobilization (Remo) at Dompet Dhuafa, and presented by Kemal E Gani, Chairman of SWA Media Group.
This award is a form of appreciation for Dompet Dhuafa’s dedication in optimizing digital technology to improve donor experience (customer experience) and the efficiency of humanitarian management.
“For us, Dompet Dhuafa, this is not only a symbol of appreciation for the hard work of the entire team, but also a form of gratitude and a source of motivation in building a strong foundation for the future, especially for customers, in terms of providing experience and impact. Of course, we would also like to thank all our partners and donors for their cooperation, trust, and commitment to Dompet Dhuafa,” said Etika Setiawanti after receiving the award.
In his speech, Kemal E Gani emphasized that in this dynamic era of digital disruption, the ability to adapt and innovate is the main determinant of competitiveness. The best practitioners are considered successful in exploring technology and data strategies to remain relevant and competitive.
“We invite and select the best practitioners. Marketing and technology are not just about pursuing popularity and profit, but should also have real, relevant, fair, and beneficial value for humanity. Hopefully, we at SWA Media, through this, can provide optimal support and benefits for all the activities we do and for Indonesia,” said Kemal.
The award ceremony took place in the afternoon session. The awards covered several major categories, including Indonesia Best Digital Innovation 2025, Indonesia Digital Marketing Champion (IDMC) 2025, and Indonesia Customer Experience Award & Champions 2025.
The event also featured a conference session with industry experts, such as Oki Ramadhana (President Director of PT Mandiri Sekuritas), Ruth Retno Dewi (PT Karsa Inti Tuju Askara – GoApotik), and Dr. Asnan Furinto as the Indonesian Best Digital Innovation Judge.
“Digital transformation means exploring new opportunities. And it also requires human resources. We must look at the vision and opportunities ahead, so that we can answer why we must transform,” said Oki Ramadhana.
“Leadership roles must also be developed. Setting the vision, innovation alignment with the company’s vision, bridging partnerships to a bigger ecosystem,” he continued.
Read also: Dompet Dhuafa Wins Indonesia’s SDGs Action Awards from Bappenas
The presence of Dompet Dhuafa as one of the award recipients and main supporters of this event reinforces the position of ZIS (Zakat, Infak, Sedekah) institutions as pioneers of Islamic philanthropy that are tech-savvy and care about customer experience. With a capable digital system integration, Dompet Dhuafa has proven itself capable of providing transparent, fast, and accountable services to the wider community. (Dompet Dhuafa)
Text and photos: Dhika
Editor: Dedi Fadlil